FAQs

Frequently Asked Questions (FAQs) – Adult Cremation Urns

1. What are adult cremation urns?
Adult cremation urns are containers designed to hold the ashes of a deceased adult after cremation. They provide a secure and dignified way to store ashes at home or temporarily before scattering or burial.

2. What materials are your urns made from?
We offer a variety of materials, including:

• Metal urns: brass, aluminium, and iron

• Wooden caskets and urns

• Granite urns (recommended for outdoor use)

• Biodegradable scatter tubes for eco-friendly scattering of ashes

3. How are the colours and finishes applied to metal urns?
Many metal urns are finished with an epoxy resin coating, which adds vibrant colour and a unique textured appearance, while protecting the urn and making each piece distinctive.

4. Do you offer keepsake urns?
Yes, we provide keepsake urns designed to hold a small portion of ashes. These are ideal for sharing among family members or keeping as a personal memento.

5. Can I personalise my urn?
Yes — we offer options for engraving or custom personalisation on select urns. Please contact us for custom requests.

6. What designs are available?
Our collection includes:

• Traditional and classic urns

• Contemporary and decorative designs

• Motifs such as crosses, birds, floral patterns

• Simple, elegant styles

• Unique wooden urns and caskets

7. What is cremation jewellery?
Cremation jewellery, such as bracelets, pendants, and lockets, can hold a small amount of ashes or a keepsake (like a lock of hair). This allows you to carry a personal remembrance of your loved one daily.

8. Can I use metal urns outdoors?
We generally recommend granite urns for outdoor use, as metal urns may be affected by weather and corrosion over time. Metal and wooden urns are best suited for indoor display.

9. What is a scatter tube?
Scatter tubes are biodegradable containers made of cardboard that allow you to scatter ashes in a safe, eco-friendly way. They are fully compostable and ideal for outdoor scattering ceremonies.

10. How do I order an urn online?
Ordering is simple and secure. Add your chosen urn, casket, or scatter tube to the cart, complete secure online payment, and your item will be dispatched with free delivery.

11. How long will it take for my urn to arrive?
Most orders are delivered within 3–5 working days.

12. What if I change my mind?
All our urns come with a 30-day money-back guarantee, giving you peace of mind when purchasing.

13. Can I return an urn if it’s not suitable?
Yes — unused items in their original condition can be returned. Please contact us for guidance on returns and shipping.

14. Are your urns secure?
Yes — our urns feature secure threaded lids to safely contain ashes. Some designs also allow for permanent sealing if preferred.

15. Do you offer guidance on choosing an urn?
Absolutely — our team is available to provide advice and answer any questions to help you select the right urn, casket, or scattering option.

16. Are your urns unique?
Yes — all our adult cremation urns are handcrafted and exclusive, meaning many designs are not available anywhere else.